Global Information, Inc. (GII) offers The Infoshop, the world's leading aggregator for premium business intelligence and market research products.
Established in 1984 and based in the Greater Tokyo Area, GII has gained a reputation for providing quality products and excellent customer service to our long term clients for over 2 decades.
Since our founding, GII has opened offices in Korea, Singapore, Taiwan, Brussels, and the United States to expand our reach and provide continuous 24 hour service around the globe.
GII's experience, longevity and proactive marketing philosophy have allowed GII to develop key relationships with market research industry leaders, thereby providing our customers with the highest quality business intelligence available.

The Infoshop currently partners with over 400 of the world's leading market research firms. Through these partnerships, The Infoshop offers the variety of information solutions, including:

Market Research Reports

The Infoshop carries primarily market research reports. Produced by our content provider partners, these reports cover all industries from Biometreics to organic food, fragrances to WiMax. Industry specific and incorporating the latest information, each report makes an effective tool for business planning and strategic analysis.

Annual Information Services

Annual Information Services are service contracts and help keep our clients up-to-date with the information they need to make informed decisions regarding changing markets and industry trends on a regular basis. Typically including in-depth market research reports, monthly bulletins, relevant news updates, and market forecasts, Annual Information Services also incorporate direct analyst consulting time.

Newsletters

A wide range of available professional newsletters provide our customers with timely updates on new issues, revisions, and proven publications in their targeted areas of interest.

Custom Research

When existing market research studies, annual information services, or newsletters cannot fulfill a customer’s needs, The Infoshop will process any supplied information and contact all appropriate research analysts. Once an analyst is chosen, we will serve as a go-between for the customer and analyst, ensuring the client receives the information they need in the time frame required.

24 hour Availability

With offices in Japan, the United States, Korea, Singapore, Taiwan, and Brussels, GII/The Infoshop is able to service any customer’s needs 24 hours a day real time, by a member of our staff. No matter where you are or what time of day it is, a GII office is open and ready to receive your call or email.

Multilingual Service

For ease of communication, our staff speaks many different languages, including English, Japanese, Mandarin Chinese, Korean, French, German, Spanish and Dutch. For our large Asian client base, GII translates brochures, websites and other marketing materials into Japanese, Korean, and Chinese (simplified and traditional).

Customer Service

The Infoshop prides itself on its customer care philosophy. Before the customer places an order, a representative is available to hold a question and answer session to ensure that the report will suit the customer's specific needs. We then personally contact all of our customers after the order has been processed in order to confirm receipt, assess satisfaction, and answer any additional questions the customer might have.

Inquiry Response

The Infoshop is open to receive customer questions 24 hours a day, every day, regarding specific research needs. We provide same day responses, giving the customer immediate recommendations, report abstracts, executive summaries, or sample pages of relevant reports that would fulfill their needs.

Standard Pricing

The Infoshop sells its' publications at the content provider’s stated list price in dollars, yen, Won, NT$: Euro invoices are available upon request. The Infoshop guarantees the customer will never pay more by purchasing through us.

Latest Publications

As new reports are published, The Infoshop alerts it clients via e-mail to ensure they are always aware of the latest information available, as well as send direct mail catalogs and announcements. We also post the latest publications available on our What’s New page, and our individual category pages, found on our Site Map.

User Friendly Interface

The Infoshop categorizes information products into easy to navigate indexes and features powerful keyword search functions. This offers a quick and accurate way to browse through our extensive product collection.

Send us an e-mail:
Interested in pursuing a partnership with The Infoshop? We look forward to hearing from you.

Policies

Due to the easily transferable nature of the value of information products, GII maintains a "no return" policy. We encourage you to exhaust every opportunity to ensure a report meets your needs before placing an order. A table of contents and summary are available for all of our products, and samples of many reports can be viewed for free. Please also remember that GII has staff available 24 hours a day to answer your questions.

Although GII endeavors to provide accurate and timely information of publications available through its client publishers, as a provider of third party content GII assumes no responsibility for either the accuracy, completeness, or timeliness of the information of the qualitative or quantitative data provided therein. Furthermore, while GII strives to ensure the high level of quality expected by its' customers through its process of publisher screening, GII makes no warranties, expressed or implied, regarding the services and information rendered by said third parties and disclaims all warranties, either expressed or implied.

GII will not sell nor rent your data with any outside organizations. We reserve the right to occasionally send you a free mailing list subscription offer and or a free sample download solicitation in the future. If you ever wish to stop receiving these requests, just reply to the email and put "remove" in the subject field.

The GII site employs a session-temporary cookie to remember your username and detect whether you have inputed your valid password to allow access to premium content areas of the site (digital downloads, events calendar area, and your account information). This cookie is used only to aid your efficient navigation while surfing the GII site and is erased as soon as you logout from the GII site. If you leave the GII site or close your browser without logging out, only your username (not password or additional information) will remain in your cookies file. All other personal information is stored securely and is only available to the GII staff or you.

All orders are handled via Secure Sockets Layer (SSL) to ensure that your sensitive personal information, such as credit card information, is kept private.

Q: Why turn to Global Information Inc. for your research needs?

A: Three straightforward reasons:

• Selection - The Infoshop represents the single largest pool of telecom and IT market intelligence on the web today.
• Service - With over twenty years of experience, GII/The Infoshop consistently maintain the shortest turnaround time for customer inquiries in the industry, generally answering your questions completely within 24 hours. To find the representative nearest you please see our inquiry/contact page.
• Quality Assurance - In a rigorous process The Infoshop does its best to ensure the quality of all publications offered on by carefully reviewing each and every client publisher's background, publications and industry reputation to maintain the level of quality that The Infoshop customers demand. The Infoshop also reviews customer satisfaction on a regular basis to ensure that the level of quality remains consistent over time.

Q: Are reports I find at The Infoshop available for sale in sections?

A: This is taken on a case-by-case basis as some content provider’s reports are more geared to this than others. In general, the value of most sections in a report is greatly enhanced when seen in the context of the entire report. Fortunately the selection available at The Infoshop allows a much greater possibility of finding a report that exactly meets your specific needs.

Q: Isn't The Infoshop owned and run by a Japanese company?

A: Absolutely, however with offices in the United States, Brussels, Singapore, Taiwan, and Japan, we are the ONLY research brokerage offering round-the-clock service in several different languages. This advantage has allowed us to do business with clients in over 70 countries worldwide. To find the representative nearest you please see our inquiry/contact page.

Q: How much do I need to pay for access to the Infoshop.

A: Access to The Infoshop is completely free. You can browse through our product library through our Site Map, or find the newest additions in our What’s New page. Call and talk to one of our multilingual sales staff in any of our six global offices. Access to premium content, such as downloadable sample pages, newsletter issue samples and access to our telecom events calendar is still free, but we ask that you completed a short registration form. Addition to our InfoWatch email alert is also free, and keeps you updated on the latest publications in your areas of interest.

Q: Does The Infoshop provide special discounts?

A: Periodically, The Infoshop will alert its customers to special offers via the InfoWatch e-mail alert service, though the timing of these offers depend greatly upon the campaign schedules of content providers. Sales representatives are also available for consultation for special corporate accounts tailored to your firm's individual needs.

Q: How much extra am I paying for publications bought through The Infoshop as opposed to direct from the publisher?

A: Absolutely nothing. The Infoshop maintains a strict policy of selling publications at the same price offered by the content providers themselves.

Q: What payment options are available for purchases made through The Infoshop?

A: The Infoshop accepts payment in either U.S. dollars, Japanese yen, Won and NT$ via check, bank transfer, or credit card. Euro invoices are available upon request.

Checks are to be sent to:
The Infoshop
195 Farmington Avenue, Suite 208 Farmington, CT 06032 USA

For bank transfers, please contact our offices for bank and routing information.

Q: Is prepayment necessary for orders through The Infoshop?

A: Established The Infoshop customers receive special priority treatment. In general, first time customers without established The Infoshop accounts will be expected to either prepay for their first order or provide a credit card for guarantee until payment can be made by other means. After the first order, and an active The Infoshop account has been established, The Infoshop customers can expect immediate delivery. In addition, our corporate account customers have the added benefit of periodic billing (monthly or quarterly) allowing them to further streamline payment processes.

Q: What is The Infoshop's refund/return policy?

A: Due to the nature of information products and the ease with which their value can be transferred, many of The Infoshop's client content providers will not accept returns under any circumstances. The Infoshop will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.

Q: What formats and delivery methods are available through The Infoshop?

A: The available formats depend upon the formats that are offered by the content provider. Currently, The Infoshop offers publications in PDF, HTML, Plaintext, as well as hardcopy.

A: Due to the nature of information products and the ease with which their value can be transferred, many of The Infoshop's client content providers will not accept returns under any circumstances. The Infoshop will do their utmost to accommodate return requests and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns please see our policies page.

Q: Does The Infoshop perform custom research for its customers?

A: The Infoshop does not retain in-house analysts for this purpose. However, with our extensive knowledge of various research providers' areas of expertise, The Infoshop is uniquely suited to provide an unbiased and informed recommendation of the right firm or individual analyst for most custom work.

The Infoshop can also act as a go-between to ensure the project goes smoothly from the initial RFP to timely delivery of the finished work. Inquiries about these services can be sent to us-info@the-infoshop.com or by filling out this form.

Q: How long will it take to receive my order?

A: Delivery times vary depending upon availability and the location of the supplier in relation to the end-user. Many of our products are available for web access or delivery via e-mail. In these cases customers can expect delivery within 24 hours from the time of the order. In slower cases, hardcopy delivery is made via international courier, which generally takes no longer than 3-4 business days.

Q: Can I contact a sales representative in my native language?

A: GII supports inquiries in native English, Japanese, Korean, Mandarin, French, German, Spanish and Dutch. Visit our contact page to find which of our offices supports the language you require.

Q: How can GII and The Infoshop help me to promote my publications?

A: GII is the single most successful sales agent for high-end information products in the Eastern Hemisphere. For more information on how our proactive marketing philosophy can help you to reach our extensive customer base, please contact our Publisher Relations Manager Jennifer Ortiz at GII's US office or visit our Publication Partners Page.